Elevate Your Urban Style

1. Overview

We want every customer to love their purchase. If for any reason you are not completely satisfied, we’re here to help. This policy outlines the terms for returns, exchanges, and refunds for purchases made through our store.

2. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.

• Items must be unused, unworn, unwashed, and in the original condition with all tags and packaging attached.

• Proof of purchase (order number or receipt) is required.

• Certain items are non-returnable, including:

– Final sale or clearance items

– Intimates, swimwear, or bodysuits (for hygiene reasons)

– Customized or personalized products

3. Return Process

To initiate a return:

   1.    Email us at [your support email] with your order number and reason for return.

   2.    We will provide a return authorization and instructions.

   3.    Ship the item back using the provided address.

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping method; we are not responsible for lost return packages.

4. Refunds

• Once your return is received and inspected, we will notify you of approval or denial.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

• We offer exchanges for different sizes or colors of the same item, subject to availability.

• If the requested exchange item is unavailable, we will issue a refund or store credit instead.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Provide photos for faster resolution. We will cover all return and replacement costs.

7. Store Credit

Store credit may be offered upon request and does not expire.

8. Cancellations

Orders may be canceled within 2 hours of placing them. After that, the order may already be in processing.